Senior IP NOC Tech
Who We Are:
SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.
How you'll make an impact:
The Senior IP NOC Technician is responsible for monitoring, triage, incident management and technical support of the SiriusXM Broadcast Operations infrastructure in a 7x24x365 multi-shift environment.
What you'll do:
Duties and Responsibilities:
Responsible for monitoring, ticketing and escalations of: Virtual servers, databases, physical servers, network storage systems and network devices.
Responsible for monitoring, ticketing and escalations of IP Streaming Systems
Responsible for monitoring and incident management to include detection, impact assessment, isolation, remediation, and resolution of all Production Services
Responsible for monitoring, triage, and incident management of 3rd party vendor services including carrier circuits, to include support for incoming calls, troubleshooting, coordination with vendors, incident tracking, and tracking of maintenance activity.
Responsible for communication within internal stakeholders and responders
Provide first level troubleshooting and remediation as prescribed in the policies and procedures related to:
Operations and availability of hardware infrastructure
Circuit, Networking, and IP issues
Operations and availability of applications
Software deployments
Streaming Service/Feature status and availability
Production Facing Issues
Support for Internal Applications
What you'll need:
Minimum Qualifications:
Associate Degree, Technical School or military training in computer systems management and monitoring or related area of equivalent experience.
4 years of experience working in a 24x7x365 multi-shift environment where the main focus is monitoring and incident management.
Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
Working understanding of IP networking, switching, IP routing, fault isolation and network operations.
Candidates must be able to distinguish between red, green and yellow colors in order to interpret alarm priorities and be able to distinguish issues with audio streams
Requirements and General Skills:
Good interpersonal skills and ability to interact effectively with staff at all levels
Good written and verbal communication skills
Good organizational skills and attention to details
Ability to work independently and in a team environment
Ability to work in a fast-paced environment where focus and attention to detail is required
Ability to project a professional image over the phone and in person
Strong time management skills, with the ability to prioritize and multitask
Commitment to "internal clients" and customer service principles
Willingness to take initiative and ability to follow through on projects
Must be available to work a flexible schedule that could include any shift, including weekends, holidays, and overnight shifts
This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.
Technical Skills:
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)