InGenesis is currently seeking a Customer Service Representative to work with our client located in Baltimore, MD. In this role, you will supports calls to triage urgent clinical needs of patients, caregivers, and referral sources.

Apply today and we'll reach out to answer any questions you may have!

Job Duties

• Supports several local intake teams on new patient referrals, helping to ensure the accuracy of information collected.
• Communicates coordination of care information with team members, patients/caregivers, referral sources and home health agencies.
• Maintains organized file system for document tracking and patient management/follow up.
• Ensures compliance with any applicable State and/or Federal laws, accrediting requirements and company policies.
• Maintains confidentiality of patient information.
• Works independently on other projects as assigned.
• Completes Company mandated and position specific training assignments timely and according to policy.
• Performs other duties as assigned.

Minimum Qualifications

• High school graduate or GED required.
• 0 to 1 year of related experience.
• Previous call center experience preferred.
• Proficiency with Microsoft Office Suite and keyboarding skills.
• Knowledge of computerized information systems.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.