Technician, Broadcast Maintenance - SiriusXM
Who We Are:
SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.
SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Stitcher, Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.
How you'll make an impact:
As a Broadcast Maintenance Technician at SiriusXM, you are in a front-facing role where you provide first line technical support for Studio personnel, Remote Users and Talent.
You will be a key player contributing to our 100% On-Air uptime goal by utilizing your troubleshooting skills, knowledge and experience to support the Broadcast facility and Flagship studios of SiriusXM.
Project work is an important aspect of the role, helping to improve workflows and increase our level of technology. You will be an active contributor and implementer of Sirius XM Broadcast Projects and will have the opportunity to work toward the goal of leading projects.
What you'll do:
This is a shift work position in a 24/7 facility. During your shift you will review systems operations logs, install software and firmware updates to a range of broadcast specific hardware and general-purpose computers both physical and virtual. You will assist and troubleshoot technical issues for both in-house and remote studio users. You will work in coordination with your colleagues across the US on network issues or data flow bottlenecks by analyzing log reports and using your logic and troubleshooting abilities to isolate and resolve troubles or escalate to the next tier of expertise via escalation procedures. As part of the troubleshooting, ticketing of issues and reporting/communicating of status to management and affected teams will be required.
What you'll need:
Requirements and General Skills:
Minimum 5 years of hands on technical experience in broadcast or media content creation facility
College degree in a technical discipline or equivalent military or industry experience.
Knowledge of standard MS office suite, Visio and AutoCad
Willingness to take initiative and to follow through on projects
Strong communication and organizational skills
Work independently and in a team environment
Project professionalism in all forms of communication
Ability to multi-task and shift priorities
Must be able to lift and carry up to 50 lbs and be comfortable on a ladder
Must be able to work on-site and all shifts required in a 24x7x365 broadcast and production facility (i.e., days, nights, weekends, holidays)
This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.
Configuration and support of various desktop/server operating systems
Virtual infrastructure/computing support
Installation and support of varied broadcast/production software
Digital and IP-based audio/video routing, playout and recording systems
Broadcast consoles and related studio equipment
Basic understanding and troubleshooting of data network routers, switches, firewalls, and circuits using Splunk, Solarwinds, and Wireshark or similar tools
Installation and deployment of systems, networks, and structured cabling within a broadcast facility
Satellite downlink operations and hardware support
Ability to diagnose, detect and isolate equipment faults by equipment log review and analysis of signal flow documentation
Ability to read and create schematics and data flow documents (AutoCAD/Visio)
Knowledge of configuration of Telos, LAWO, Evertz, and other media encoding devices is a plus
General Knowledge of Adobe Creative Cloud is a plus
Incident ticketing and management using ServiceNow
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.R-2022-08-65