TechGlobal Inc. is looking for highly motivated individuals to support our growing federal practice in IT infrastructure operations and maintenance. Having been in business for over 15 years, we offer a strong innovative team, an excellent work environment, and a commitment to client satisfaction.

Our IT technical expertise is second-to-none and our dedication to customer service, rapid response and flawless execution is a core value that distinguishes TechGlobal Inc. from its competitors. If you are driven to excel, we want you!

The Office of Satellite and Product Operations (OSPO) and the Office of Satellite Ground Services (OSGS) have shared responsibilities in managing legacy satellite ground systems and product processing systems. The Help Desk Specialist will provide support by monitoring services, creating and resolving tickets, and work with the Network team to support Satellite Systems.

Responsibilities include:

• Provide monitoring services for satellite systems.
• Identify alarms and alerts and respond in accordance with Government directives and procedures.
• Create tickets and provide daily logs for activities processed.
• Work with network teams and management to provide detailed reporting and updates.
• Multitasking within different software platforms in a virtual environment.
• Track & report satellite data anomalies via ticketing and assign to proper team.
• Answer phone calls, view and provide action on emails.
• Attend weekly meetings to provide feedback to management.
• Provide support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Documents, tracks, and monitors problems to ensure a timely resolution.
• Knowledge of commonly used concepts, practices, and procedures within a particular field, is required.

Required Experience:

• Associate degree in computer science or related field or equivalent.
• 1+ years' experience in relevant professional position.

Preferred Experience

• Detail oriented, organized, and timely
• Onsite training and certification by current staff
• Ability to work well independently and in a team setting
• Work within the team framework created by management and work with team members on assigned projects
• Basic use of Microsoft suite Word, Excel, also PDF creation
• Must qualify to obtain a public trust clearance

Job Type: Full-time

Pay: Up to $45,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Evening shift
• Night shift

Shift availability:

• Overnight Shift (Required)

Work Location: In person