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Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Service Strategy - Conduct a collaborative process to document analyses of operational impact with key service and support stakeholders. Aligning the analysis with the Product Management and R&D Product Release Goals and Strategy. Identifying threats and opportunities to successful roll out of Service Products.
- Work with Support and Process Teams to translate gaps and needs from existing ITIL Service Values Streams into product and platform/tooling roadmap and requirements.
- Collaborate with Segment and R&D on Platform Priorities by Release; which requirements and capabilities are delivered.
- Translate market needs and technology capabilities into product and platform/tooling roadmap and requirements.
- Align the inputs and outputs of the ITIL Service Value Streams between:
- Strategy - How to meet the market needs.
- Design - Determine the technical architecture to incorporate technologies, ensure SLA/SLT, determine lifecycle cost and modeling, address security threats, systems monitoring design, and business continuity.
- Definition - Document design data types and flow, process, and procedures to operate and support the service, service transition approaches and implementation best practices and guardrails.
- Description - How the customer will use the service and interaction points.
- Prioritize service requirements and manage backlog as part of Service Review Board in partnership with PLRB
- Manage NSI process in conjunction with NPI process.
- Drive continuous review and design to drive speed into DevOps and SRE models based on the Service Roadmap.
Skills and Experience
- Proficiency in leading both physical and virtual teams.
- Experience in dealing with third party-provided services and technologies.
- Exceptional customer-facing skills.
- Mastery of Information Technology Infrastructure Library (ITIL) principles.
- Expertise in people management and leadership.
- Strong organizational skills.
- Ability to manage and prioritize tasks efficiently.
- Readiness to demonstrate a proactive attitude.
- Excellent verbal and written communication skills
PTC carefully considers a wide range of compensation factors, which may include the background and experience of all applicants, which can cause your compensation to vary. PTC anticipates the salary range for this position to be between 100,000-110,000. The actual pay may be lower or higher depending on your skills, qualifications, experience, and location. Additionally, this role might be eligible for discretionary bonuses. Also, every PTC employee also has the opportunity to become a PTC shareholder, both through its stock grant programs or its employee share purchase program which allows employees to purchase PTC stock at a discount. We offer all kinds of ways to experience well-being, confidence, and satisfaction. Depending on your location, you will have the opportunity to participate in PTC's benefit plans, including medical, dental and vision insurance, Paid Time Off and Sick Leave Policies, Tuition Reimbursement, 401K, flexible spending accounts, life insurance and disability coverage. Note: PTC benefits programs are subject to eligibility requirements.
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.