Iron Bow Technologies is for people who believetrust is paramount,transformation is embraced, andthe future is here,because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on ourpassionate people,long standing partnerships, andstrategic thinkingto solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.
Iron Bow Technologies is for people who believetrust is paramount,transformation is embraced, andthe future is here,because"What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on ourpassionate people,long standing partnerships, andstrategic thinkingto solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It'sTheIron Bow Way.
THE HIGH LEVEL
TheIT Help Desk Support Technician Tier 1role entails responding to users in a professional and friendly manner, ensuring all responses given are accurate and documented. You consistently maintain a calm composure and be customer-focused while troubleshooting and solving issues with sometimes frustrated end-users that may have a limited understanding of technology. Our candidate strives to deliver end-user satisfaction that results in positive customer feedback. Our position supports one of our longtime Federal Government customers, the Department of Justice (DOJ). We are seeking someone who is passionate about customer service. We have a great Team of Technicians who support all shifts and the DOJ customers 24x7.
This is a remote hybrid position with 2 days onsite per week in Herndon VA and 3 days remote and seeking someone who can support a Monday - Friday 8am-4:30pm schedule
WHAT YOU'LL BE DOING
WHAT YOU BRING TO THE TABLE
WHY YOU'LL LOVE IT
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law.Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.