Chemonics seeks a Senior Operations Manager to support the Global Health Supply Chain - Procurement Supply Management (GHSC-PSM) project. Within the GHSC-PSM project, the Senior Operations Manager will support the Communications, Learning, Evidence and Analytics for Results (CLEAR) team as well as the Management Information Systems (MIS) team. The Senior Operations Manager ensures sound management principles and tools are employed and supports developing and maintaining CLEAR and MIS team processes. The Senior Operations Manager engages across functions and works with a variety of stakeholders - from staff resourcing, recognition, and engagement to budget and financial processes as well as talent acquisition and executive support to the CLEAR Director and MIS Director. This position plays a critical support role in addressing the most complex needs related to the establishment and maintenance of CLEAR and MIS support systems as well as complex operational tasks (e.g. recruitment, process improvement, etc.) and internal operational issues on a project that operates globally. This position reports to the Operations Director and supervises the Operations Associate and Operations Coordinator. We are looking for individuals who have a passion for making a difference in the lives of people around the world.

is the primary vehicle through which the U.S. Agency for International Development (USAID) procures and provides health commodities for countries receiving U.S. government foreign assistance. GHSC-PSM also provides technical assistance to improve the efficiency, reach, and sustainability of in-country supply chains and is supported with funding from the U.S. President's Emergency Plan for AIDS Relief, the U.S. President's Malaria Initiative, USAID's family planning and reproductive health program, and USAID's maternal and child health program.

The Communications, Learning, Evidence, and Analytics for Results (CLEAR) team sits within the GHSC-PSM project and is comprised of 20 technical experts across Knowledge Management, Communications, Monitoring and Evaluation, and Data Analytics. The Management Information Systems (MIS) team also sits within the GHSC-PSM project and is comprised of 20 staff located globally.

Responsibilities:

Management, continual improvement, and leadership

• Provide senior-level management, operational, and administrative expertise to the CLEAR and MIS business unit(s) (BU)

• Manage all BU operations, including, but not limited to, talent management, staff engagement, staffing and resourcing, performance management, staff recognition and events, budgeting, and financial management

• Advise the Operations Director of, and at times lead, the development and implementation of business operations strategies, plans, and procedures, and ensures consistency in all operations across the BU

• Provide strategic input to the Managing Director, including drafting communication, planning trainings, meetings, and events, and supporting corporate initiatives for key ethics, compliance, and other risk-related business functions

• Take initiative to identify business opportunities, efficiencies, and cost savings for the BU

• Proactively identify risk, develop plans and strategies to address, and advise leadership on steps to lessen impact or mitigate those risks

• Propose and, in some instances, lead the development of processes, policies, and programs to effectively identify, manage, and mitigate risks and support BU goals

• Identify opportunities for knowledge- and solution-sharing across company and takes initiative to build staff and company capacity

• Coordinate and provide input into annual work planning with Managing Director and department directors

• Lead and coordinate responses to periodic Board of Directors and strategic Executive Management Team meetings (e.g., mid-year review and budget retreats)

• Provide procurement assistance to the projects as needed

• Provide surge support on project management unit's (PMUs) startup, and closeouts as needed

• Provide vision and leadership in new business activities, including participation in proposal team roles such as proposal lead, technical writer, cost preparer and proposal reviewer, in addition to other roles

• May contribute dedicated time to other workstreams and functions to achieve BU goals, including new business, project management, and technical practice contributions

• Serve as acting director as needed
  
  

Financial planning and analysis

• Prepare financial reporting to the Executive Office and prepares monthly staffing budget

• Liaise effectively with other operations team leaders on resourcing, costs, and best practices

• Manage corporate office reporting to meet reporting requirements

• Review corporate procurement, contractual, and financial reports and BU trackers

• Proactively monitor financial and budget performance (e.g., sales, variance, staffing, and operating expenses) and consult with Operations Director and Managing Director on plans to meet targets

• Produce summary analysis of project performance and variance actuals reports

• Provide regional financial analyst (RFA) oversight and serves as primary liaison with the RFAs

Talent management and development

• Lead BU recruitment efforts in coordination with the Talent Acquisition team

• Supervise, mentor, and evaluate operations team staff, communicating clear performance goals and standards, offering regular performance feedback, prompt resolution of problems, and time and opportunity to grow and develop in key competency areas

• Coordinate formal performance assessment process for the BU; advise supervisors to clearly articulate performance goals and standards, provides regular feedback, and provides overall professional advancement advice and direction to supervisees

• Support the promotion, merit increase, and bonus activities in coordination with the Operations Director, SVP, and Human Resources

• Make presentations and train staff, as needed, including one-on-one mentoring, small group trainings, corporate training programs, and information dissemination

Project compliance

• May serve as compliance resource and/or liaise with other compliance experts in BU to advise on compliance issues and review subawards for compliance

• Assess vendor performance and oversees unit's relationships with vendors, partners, and consultants that serve to enhance Chemonics' reputation

• Support in the contractual and financial management of projects whose period of performance has ended; working on audits and project closeout items with the support of the PMU when applicable

• Perform other duties and responsibilities as required

Requirements:

• Bachelor's degree or equivalent work experience; Master's degree preferred

• Minimum 5 years of relevant professional experience; staff supervisory and mentorship experience required

• Knowledge or familiarity with government procurement and contracting

• Proficiency in key areas of operations, including budget management, procurement and contractual compliance, talent sourcing and recruitment, client relations and knowledge of government client, and personnel management

• Demonstrated experience working on one or more government-funded projects and experience with business development required

• Demonstrated experience following and creating standard practices and procedures, receiving general instructions on work progress, and making significant contribution to end results

• Demonstrated leadership, versatility, and integrity

• Works independently and as part of a team

• Demonstrated resourcefulness in problem solving and initiative to learn new skills

• Strong knowledge of Microsoft Office applications and word processing abilities

• Previous experience working in international development and/or living or conducting work in developing countries preferred

• Willingness to travel up to 8 weeks per year

• Language proficiency for assigned geographic area preferred

Application Instructions:

Applyby April 29, 2024 (11:59pm Eastern). No telephone inquiries, please. Finalists will be contacted.

Chemonics is an Equal Opportunity Employer
Chemonics is an equal opportunity/affirmative action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. Military veterans, AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Pay Transparency Nondiscrimination Provision
Chemonics will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Chemonics, or (c) consistent with Chemonics legal duty to furnish information. 41 CFR 60-1.35(c)