Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?
About Capital One: At Capital One, were changing banking for good. We were founded on the belief that no one should be locked out of the financial system. Were dedicated to helping foster a world where everyone has an equal opportunity to prosper.
Were a bank, but we dont think like one. Were always thinking about whats next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. Thats where you come in.
About the team:
If youre interested in ML and big data, weve got it - in the Fraud Tech space, we integrate with all of the most significant systems in Card. Whether were scanning 10 new credit applications per second, 100 payment requests per second, or even 250 card authorizations per second, were constantly on the lookout for fraudsters. We use ML, bot detection, voice printing, and rule-based systems, among other things to spot the latest trends and issues.
We coordinate complicated business processes across a huge (and growing!) fleet of microservices to do everything from sending real time alerts to deleting credit cards to releasing restricted accounts. We support Capital One customers at some of their most confusing times - trying to make the complex process of reviewing and reporting potential fraud issues and resolving disputes as simple as possible. We also support the workflow of the agents who investigate and resolve those issues.
We are now seeking a Director, TPM to lead our modernization journey of Fraud disputes and claims processing. You will partner with multiple product & technology stakeholders & clients across the Card Servicing domains to be the voice of the client across levels of leadership, build consensus by representing verbally and in writing, complex decisions, risks and trade-offs while driving the teams towards a north star vision for a modem claims infrastructure. This is a highly visible role that requires deep technology experience, customer focus, organizational leadership, effective communication and program management skills.
In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.
Our TPM Directors have:
Basic Qualifications:
Preferred Qualifications:
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).