Provides immediate, ongoing, and efficient information and problem resolution to students in a timely manner via telephone, e mail, or electronic chat. Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)). Develops efficient conflict resolution strategies and communications. Demonstr

Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other e

Leads and guides the quality and successful delivery of teaching and learning in the school. Promotes the reputation and differentiated offerings of the school and university. Envisions and supports Chairs and ID in the design if curriculum, programs, and courses for the school that are relevant to current and future needs. Maintains standards unique to online STEM progra

Teaching excellence. Deliver online lessons to undergraduate and/or graduate students. Initiate, facilitate, interact, and moderate online classroom forums. Be a faculty leader in your classes embracing fully the Community of Inquiry Framework of Teaching Presence, Cognitive Presence, and Social Presence. Evaluate and grade students' class work, assignments, and papers wi

Manages assigned accounts working to increase account penetration. Develops and enhances relationships with key influencers and stakeholders within assigned accounts. Seeks out and establishes key outreach opportunities to promote the University and its programs through collateral, events, communications, content, placements, distinctions, etc. Establishes quarterly goals

Performs e learning instructional design (e.g. SME knowledge transfer, research, curriculum, scripts, scenario/branching, etc.) Performs e learning content development that is 508 compliant using tools such as the Adobe Creative Cloud, Synthesia, Canva, Camtasia, Kaltura, etc. to create interactive e learning assets, video, audio, and graphics. Researches, develops, and b

Teaching excellence. Deliver online lessons to undergraduate and/or graduate students. Initiate, facilitate, interact, and moderate online classroom forums. Be a faculty leader in your classes embracing fully the Community of Inquiry Framework of Teaching Presence, Cognitive Presence, and Social Presence. Evaluate and grade students' class work, assignments, and papers wi

Understanding of student development and learning Excellent customer service skills Effective verbal and written communications skills (including basic editing experience) Proficiency in Microsoft Outlook, Word, and Excel. Strong analytical, organizational and administrative skills Knowledge of degree programs Demonstrated ability to manage multiple projects under tight d

Conducts inbound phone based discussions, advising and educating students on various forms of Federal Student Aid Provides a high level of customer service, ensuring that the student is packaged with funding to access courses and pursue degree completion Actively engages in problem solving and regularly works with basic math skills to review financial aid package informat

Locates and proposes potential new business by contacting potential partners, discovering, and exploring opportunities. Develops and closes new business through new opportunities and executed agreements. Establishes quarterly goals and tactics to achieve those goals for target accounts. Maintains strategic partnership target list for assigned sector, adding new targets up

This leader will collaborate with all APUS teams to secure high impact, profitable revenue generating corporate contracts by Determine overall vision and strategy for B2B and B2G efforts, nationally and internationally Orchestrate strategic business development efforts. Define account management strategy and execution Improve APUS share of mind and market share with top A